When you have suffered damage to your home from water, fire, mold or other disaster, all you want is to get your home back the way it was. At Paul Davis, our goal is to quickly and responsibly repair and restore your home with the least amount of inconvenience for you. During this stressful time, you are likely to have many questions about what to expect when working with us. The information below outlines the steps involved in the repair process.
Initial Contact When we receive notification of your loss, a Paul Davis professional will contact you within 30 minutes to get your information and schedule service.
Onsite Within 2 Hours Quick response is critical to prevent further damage. Paul Davis will arrive at your residence and begin emergency procedures within 2 hours.
Process Review We will explain the process for repairing your home, the insurance claims process, any safety concerns and who to contact at Paul Davis 24/7.
Damage Assessment We will review the affected area to determine what can be restored, the most effective restoration methods, and what issues need to be reviewed by the adjuster if necessary.
Project Scope Review The Paul Davis professional will review the scope of the project with you and your insurance adjuster if a claim has been filed.
Cleaning & Restoration Phase The Paul Davis team will use specialized equipment and scientific methods to clean up and restore your home and belongings. Care will be taken to cordon-off the affected area to protect the rest of your home.
Job Completion After the work is complete, a final walk-through will be conducted with you to ensure the job is done to your satisfaction.
Evaluation A third party company will contact you soon after Paul Davis has completed the work to ask you to rate our performance. Your feedback is important to help us improve our services.